Terms of Service
Last updated: February 2026
1. Agreement to Terms
By accessing or using the services provided by LEXA Lifestyle Trading LLC ("LEXA," "we," "us," or "our"), including our website, smart home automation services, and related offerings, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.
2. Services Description
- Smart home system design and consultation
- Installation of automation systems (Control4, Crestron, Lutron, KNX)
- Home cinema and audio-visual integration
- Lighting control and climate automation
- Security and surveillance systems
- Maintenance and support services
- Online calculators and project planning tools
LEXA Lifestyle provides luxury smart home automation services, including but not limited to:
3. Quotations and Pricing
- Site survey and technical assessment
- Specific requirements and customizations
- Current market prices for equipment
- Project complexity and scope changes
All quotations and estimates provided through our website, including the smart home calculator, are indicative only and subject to:
Final pricing will be confirmed in a formal quotation document after consultation. All prices are in UAE Dirhams (AED) and exclusive of VAT unless otherwise stated.
4. Project Engagement
- 50% deposit upon contract signing
- 40% upon equipment delivery
- 10% upon project completion and handover
4.1 Consultation
Initial consultations are complimentary. Detailed design consultations may be subject to fees, which will be clearly communicated in advance.
4.2 Contract Formation
A binding contract is formed only upon written acceptance of our formal quotation and receipt of the agreed deposit payment.
4.3 Payment Terms
Standard payment terms are:
5. Warranty and Support
- Workmanship and installation quality
- System programming and configuration
- Integration and functionality
- Control4: 3 years
- Crestron: 3 years
- Lutron: 5 years
- Other equipment: As per manufacturer terms
5.1 Installation Warranty
All LEXA installations include a 2-year comprehensive warranty covering:
5.2 Equipment Warranty
Equipment warranties vary by product:
5.3 Extended Support
Annual Maintenance Contracts (AMC) are available for continued support beyond the warranty period.
6. Client Responsibilities
- Providing accurate property information and access
- Ensuring adequate electrical infrastructure
- Coordinating with other contractors as needed
- Obtaining necessary permissions and approvals
- Protecting installed equipment from damage
- Timely communication and decision-making
Clients are responsible for:
7. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of LEXA Lifestyle or its licensors and is protected by UAE and international intellectual property laws.
8. Website Use
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to any systems
- Transmit viruses or malicious code
- Collect user information without consent
- Interfere with the website's operation
- Submit false or misleading information
When using our website, you agree not to:
9. Limitation of Liability
- LEXA's total liability shall not exceed the contract value
- We are not liable for indirect, consequential, or incidental damages
- We are not liable for third-party equipment failures beyond warranty
- Calculator estimates are for guidance only and not guaranteed
To the maximum extent permitted by UAE law:
10. Cancellation and Refunds
- Before equipment order: 25% of contract value retained
- After equipment order: Deposit non-refundable, equipment delivered
- During installation: Payment for completed work plus materials
10.1 Client Cancellation
If you cancel after contract signing:
10.2 LEXA Cancellation
We reserve the right to cancel projects due to non-payment, site access issues, or circumstances beyond our control.
11. Force Majeure
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, pandemic, government actions, or supply chain disruptions.
12. Dispute Resolution
- First addressed through good-faith negotiation
- If unresolved, submitted to mediation in Dubai
- Finally resolved by Dubai Courts under UAE law
Any disputes arising from these Terms shall be:
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates. The Dubai Courts shall have exclusive jurisdiction over any disputes.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.
15. Contact Information
LEXA Lifestyle Trading LLC
Al Quoz Industrial 1, SZR - Interchange No 3
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 4 267 0470
TRN: 104472899400003
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.