Commissioning & Support
Commissioning & Support is the critical final phase where your smart home system transforms from installed equipment into a perfectly functioning, user-friendly ecosystem. LEXA's certified commissioning engineers systematically test every device, automation, and integration point—ensuring flawless operation before handover. We don't just verify functionality; we optimize performance—fine-tuning lighting levels, audio balance, climate response times, and user interfaces. Post-commissioning, our 24/7 support team provides ongoing assistance, remote diagnostics, and priority service calls. With 500+ commissioned systems across Dubai and 98% first-time success rate, we ensure your investment delivers the luxury experience you expect from day one.
Why Choose LEXA?
98% First-Time Success Rate
Our rigorous commissioning process ensures systems work perfectly at handover. Less than 2% require post-commissioning adjustments.
Certified Commissioning Engineers
All commissioning staff hold Control4/Crestron certifications and follow international quality standards. Average 8+ years experience.
24/7 Support Infrastructure
Dubai-based support center with remote access to all systems. 95% of issues resolved remotely within 4 hours.
Proactive Maintenance
Premium support includes system health monitoring, automatic alerts for potential issues, and preventive maintenance scheduling.
Investment
AED 15,000 - 60,000
Timeline: 1-2 weeks from installation completion to final handover
See pricing guide · avoid hidden costs · warranty
What You Get
System Commissioning
Methodical testing and activation of every automated system in your space.
- Subsystem Activation
- Integration Verification
- Scene Programming
- Performance Tuning
Calibration
Professional calibration of audio, video, and lighting systems for optimal performance.
- ISF Video Calibration
- Audio DSP Tuning
- Lighting Scene Setting
- Climate Zone Balancing
Ongoing Support
Post-installation support packages including remote monitoring and maintenance.
- Remote Diagnostics
- Firmware Updates
- Priority Response
- Annual Maintenance Contract
Our Process
Pre-Commissioning Inspection
Systematic verification of all installed equipment, wiring, network infrastructure, and equipment room setup. We create comprehensive test plans and checklists covering every system component.
System Testing & Validation
Comprehensive testing of all automation systems—lighting scenes, climate control, audio/video distribution, security integration, and voice commands. We test normal operation, edge cases, and failure modes.
Performance Optimization
Fine-tuning system performance—adjusting lighting levels for ambiance, calibrating audio for room acoustics, optimizing climate response, and refining automation timing. We ensure every detail is perfect.
User Training & Documentation
Comprehensive training for all household members on system operation, troubleshooting basics, and advanced features. We provide detailed user manuals and quick reference guides.
Final Handover & Warranty Activation
Formal system handover with complete documentation package, warranty registration, and establishment of ongoing support relationship. Final walkthrough ensuring 100% satisfaction.
Solutions We Deploy
Explore the smart systems and technologies we integrate as part of this service. View all solutions or browse our brand partners.
Inspirations
What You Receive
Frequently Asked Questions
What is system commissioning?
Commissioning is the process of testing, adjusting, and optimizing your smart home systems after installation. It includes programming, calibration, user interface setup, scene creation, and ensuring all integrations work perfectly together.
What does audio/video calibration involve?
Professional AV calibration includes: speaker positioning and level adjustment, room correction EQ, display calibration (color, brightness, contrast), audio/video synchronization, and source configuration. This ensures your system performs to its potential.
How long does commissioning take?
Commissioning typically takes 2-5 days depending on system complexity. Simple installations may require just 1 day; comprehensive home cinema and whole-home automation may need a full week. Proper commissioning is essential for optimal performance.
What support options are available after installation?
We offer: 1-year standard warranty support, extended warranties, AMC (Annual Maintenance Contracts), remote support via app/phone, and on-site service calls. Priority support is available for AMC customers with guaranteed response times.
What is included in an AMC?
AMC includes: preventive maintenance visits (2-4 per year), software updates, remote troubleshooting, priority scheduling for service calls, discounts on modifications, and system health monitoring. Plans are customized based on system complexity.
Can you support systems installed by others?
Yes, we can take over support for existing systems from other integrators. We perform a system audit, update documentation, and ensure we understand the installation. Manufacturer certifications allow us to support all major brands.
How quickly do you respond to support requests?
AMC customers receive priority support with 4-hour response for critical issues. Standard customers receive next-business-day response. Remote support via app often resolves issues immediately. We maintain on-call technicians for emergencies.
What remote support capabilities do you have?
We can remotely access most systems for troubleshooting, updates, and adjustments. This allows quick resolution of many issues without a site visit. Remote monitoring can detect problems before you notice them, enabling proactive support.
Let's Discuss Your Commissioning & Support Needs
Get a bespoke proposal from our engineering team. Free consultation with no obligation. Check our FAQ or read client testimonials.
Related Services
End-to-end support for your smart home journey
